Terms and Conditions
Welcome to Hello Fly , operating the website hellofly.co.uk. These Terms and Conditions govern your use of our Site and services, which facilitate travel inquiries, deals, and customer support from our base in the United Kingdom. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.
We may update these Terms periodically to reflect changes in our services, legal requirements, or other factors. Updates will be posted on the Site with the “Last Updated” date revised. Your continued use after changes constitutes acceptance. We recommend reviewing these Terms regularly.
1. Acceptance of Terms
By using the Site, you confirm that you are at least 18 years old or have parental consent, and you agree to comply with these Terms, our Privacy Policy, and all applicable UK laws, including the Consumer Rights Act 2015. These Terms form a legally binding agreement between you and Hello Fly.
2. Description of Services
Hello Fly provides a platform to explore flight options, access travel deals, and receive customer support. We act as an intermediary, connecting you with third-party travel providers (e.g., airlines or booking platforms) for reservations. We do not issue tickets or process payments directly; all transactions are handled by these partners.
- Availability: Services are available 24/7, subject to maintenance or third-party schedules.
- Limitations: We do not guarantee availability of flights or deals, as these depend on our partners.
3. User Conduct
You agree to use the Site responsibly and legally:
- Provide accurate information for inquiries or bookings.
- Avoid unauthorized access, data scraping, or distributing harmful content.
- Respect intellectual property rights on the Site, including logos and content.
Violations may result in account suspension (if applicable in future) or legal action.
4. Intellectual Property
All content on the Site, including text, images, logos, and design (e.g., the Hello Fly logo), is owned by Hello Fly or licensed to us. You may not reproduce, distribute, or modify this content without written permission, except for personal, non-commercial use.
5. Third-Party Services
Our Site links to third-party websites (e.g., airline portals) for bookings. We are not liable for their services, content, or privacy practices. Review their terms and policies before proceeding.
6. Disclaimers and Limitations of Liability
The Site is provided “as is” without warranties of merchantability or fitness for a particular purpose. We do not guarantee the accuracy, completeness, or reliability of travel information, as it relies on third-party data. Our liability is limited to the fullest extent permitted by UK law. We are not responsible for:
- Delays or cancellations by travel partners.
- Losses from third-party services.
- Indirect damages (e.g., lost profits).
7. Indemnification
You agree to indemnify and hold Hello Fly harmless from claims, damages, or expenses arising from your use of the Site, breach of these Terms, or violation of laws.
8. Termination
We may terminate or suspend your access to the Site at our discretion if you violate these Terms. Termination does not relieve you of obligations incurred prior to termination.
9. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.
10. Contact Us
For questions or concerns about these Terms, contact us:
- Email: support@hellofly.co.uk
- Phone: +44 7123 456789
- Address: 5 Carriage Drive Road, Manchester M40 8RG, United Kingdom
We aim to respond within 48 hours. If unresolved, you may seek assistance from the UK’s Citizens Advice or Trading Standards.